Patient Account Representative (Remote, MN Residents Only)

Position Type: Contract-to-Hire
Schedule: Monday-Friday, 7:00 AM-7:00 PM
(Typical shifts: 7:30 AM-4:00 PM or 8:00 AM-5:00 PM; one evening shift required)
Pay: $18-$21.25/hour
Work Environment: Fully Remote / Work From Home (MUST BE MN RESIDENT)

Position Overview

Seeking a Patient Account Representative with strong healthcare customer service, medical billing, self-pay account resolution, call center, and revenue cycle management experience. This role involves inbound and outbound patient calls, payment plan setup, insurance and billing inquiries, financial assistance options, and account follow-up. Ideal for individuals with skills in collections, patient communication, HIPAA compliance, account review, and problem solving.

Key Responsibilities

• Conduct outbound patient calls regarding self-pay medical balances
• Manage inbound calls, delivering high-level customer service
• Provide financial assistance and payment plan options
• Research and resolve billing, statement, and account inquiries
• Document patient interactions in account management systems
• Review accounts for delinquent payments, issue final notices
• Follow healthcare revenue cycle procedures and client SOPs
• Collaborate with team members for continuous training and development
• Gather and relay accurate information to medical facilities

Required Skills & Qualifications

• High school diploma or GED
• Experience in healthcare customer service, medical billing, or patient financial services preferred
• Strong verbal/written communication skills
• Ability to interpret business documents, billing statements, and regulatory information
• Ability to calculate percentages, interest, discounts, and financial amounts
• Strong analytical, problem-solving, and data entry skills
• Proficiency with Microsoft Office, email, and basic computer systems
• Must obtain State Collection License upon hire

Contract Employee Benefits

• Medical (MEC), pharmacy, virtual care
• Hospital indemnity, accident, and critical illness coverage
• Dental & vision insurance
• Life insurance & short-term disability
• Earned safe & sick time
• Employee discount programs

Benefits Upon Conversion

• 401(k) with match
• Medical, dental, HSA
• Paid time off
• Flexible scheduling
• Remote work
• Casual dress
• Ongoing training, development, and career growth
• Supportive, service-oriented team environment